Green Shine in New Star Ratings of Sri Lankan Hotels
All registered hotels in Sri Lanka should now have a star rating – according to a new regulation, which came into effect recently. Star classifications are primarily aimed at improving the quality of services offered by hotels. The star ratings can also be used as a marketing tool. Official star ratings are one source of information on quality for customers among others such as customer ratings in booking and review websites, information obtained through travel agents, publications, etc. In addition to, imposing a mandatory requirement for a star rating for all registered hotels, it is noteworthy that the requirements or criteria for classifying hotels have also been revised. This has been a long-felt requirement in the industry as the previous criteria were much outdated. Most interestingly, a new set of requirements/criteria are now being introduced in the new list to cover environment and community aspects.
Environmental Aspects in New System
Accordingly, eight non-mandatory requirements under the title of “Environment, Community and Sustainability” have been included. They are applicable for any star category of tourist hotels.
Environment, Community and Sustainability Aspects in New Star Rating System
Accordingly, energy management aspects are highlighted in the form of improving energy use efficiency, energy conservation, and use of alternative environmental friendly energy sources. This would help to reduce operational costs as energy costs consists of around 18 per cent of total operational costs on average (Miththapala, 2011). It will have positive impacts certainly on the natural environment. Waste, both solid and waste water, has also been incorporated to new requirements. Environmental pollution is minimized by discouraging the use of polluting materials. The last criterion aims to offer benefits to local communities, and it relates to ‘social’ dimension of sustainable tourism.
It is interesting to note that the star classified hotels are performing better in terms of their environmental management according to a research study carried out by the Institute of Policy Studies of Sri Lanka (IPS) based on the registered hotels in the Western Province. The research covered energy, water, and waste management aspects in 98 registered hotels in the province. Accordingly, classified hotels adopt around 9 good (energy, water, waste management) practices on average, where for unclassified hotels it is around 6. Only a few hotels interviewed have sewer and wastewater treatment facilities, and it was observed as a common aspect for both classified and unclassified hotels.
It indicates that ‘being classified’ increases the hotel’s orientation towards improved environmental management practices. Therefore, incorporation of the environmental aspects into official star rating system is likely to bring in positive impacts.
As per the study sample, hotels in the unclassified category are smaller, with an average number of rooms of 42 per hotel. In the classified category, the average number of rooms per hotel was 110.
When asked about the constraints in adopting good environmental management practices, lack of will and commitment was mentioned around 28 per cent of the unclassified hotels in the sample. Also, around one fourth of unclassified hotels are facing space constraints for implementation certain practices – may be owing to relatively smaller scale of their operations.
Inclusion of environmental aspects into the country’s official star rating system should be viewed as a plus point for Sri Lanka as a destination which is ambitious about promoting sustainable tourism. Though the environment related requirements are not mandatory, the hotels, which follow the requirements, are to obtain more marks against their competitors. Sri Lanka should include this aspect in their marketing activities to gain attention of environmental conscious tourists.
However, inclusion of environmental aspects to day-to-day activities of hotels involves investments. Particularly, small registered hotels will have to be assisted with capacity building and training support, as well as financial terms.
Periodical reviews of the set requirements for star rating are also required given the set targets of tourism industry. Changing aspects of consumer demand, competition with other destinations and feedback of stakeholders including the hoteliers should be necessarily considered in reviews.